Privacy Policy for Broomfield CO Plumbing Guys
This site is built around a phone call, so it collects very little. This page says what is collected when you call or email, who receives it, which third-party content loads on some pages and how to ask questions.
Call the dispatch lineQuestions about this policy
(303) 567-7524Email [email protected] or call the dispatch line.
- No forms or accounts on the site.
- Calls are how jobs are booked.
- Email is for non-urgent questions.
What this site collects
The pages of this site have no forms, accounts, comment boxes or login. Nothing you type into the site is sent to us, because there is nowhere to type. The pages themselves carry no advertising scripts.
Like any web server, the host that delivers the pages may keep ordinary technical logs, such as the address of the device requesting a page and the time of the request. Those logs are used to keep the site running and secure.
Phone calls
When you call the dispatch line, the dispatcher will ask what has failed, where the property is and how to reach you. That information is used to route the job and to follow up on it.
Calls to the dispatch line may be recorded or tracked for quality, routing and training. If a call is recorded, the recording and the details you gave are handled as described below. If you do not want a call recorded, say so at the start of the call.
Who receives what you tell us
To send a plumber, the dispatcher passes the plumber assigned to your job the details needed to do it: your name, the address, a phone number and a description of the problem. The plumber may be one of our own or an independent plumber working with us, and each plumber handles their own records for the work they do.
We do not sell the personal details you give on a call or by email. Details may be shared with others only where the law requires it, or where it is needed to carry out the job you asked for.
If you write to [email protected], we receive your email address, your message and anything you attach. Please do not send payment card numbers or other sensitive identifiers by email. A message is used to answer you, and may be kept as a record of the conversation.
Third-party content on some pages
The home page, the contact page and the service area pages show an embedded Google map. When a page with a map loads, your browser contacts Google, which can receive information such as your device address and which map was requested, under Google’s own privacy terms. Fonts on this site are served from the site itself, not from a font provider.
Links to city, utility and agency websites leave this site. Those sites have their own policies.
Keeping details, your choices and changes
Job details and call records are kept for as long as they are needed to carry out and follow up on the work and to meet legal or accounting obligations, and are then removed or made anonymous. You can ask what we hold about you, ask us to correct it or ask us to delete it, using the email address above or the dispatch line. We will act on a request where we are able to, and tell you if we cannot.
This site is for adults who own, rent or manage property and is not directed to children. If this policy changes, the new version replaces this page and the date at the top changes.